Refund Policy
This page explains returns, exchanges, and refunds in a store-specific format. For help with this page, contact Support@Supergoon.shop.
How we handle starting a request
This starting a request section covers orders and visits through this website. To start a return or exchange, contact us at Support@Supergoon.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to Support@Supergoon.shop.
Information covering refund timing
For purchases made through this website, our store applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to Support@Supergoon.shop.
What customers should know about order problems
We publish this order problems guidance for customers using this website. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to Support@Supergoon.shop.
What customers should know about support
Customers can rely on the following guidance from our store about support. For return or exchange assistance, contact Support@Supergoon.shop or 802-674-4909. Questions about this section may be sent to Support@Supergoon.shop.
What customers should know about condition of returns
This condition of returns section covers orders and visits through this website. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to Support@Supergoon.shop.
Our approach to exceptions
For purchases made through this website, our store applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to Support@Supergoon.shop.
What customers should know about eligibility
We publish this eligibility guidance for customers using this website. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to Support@Supergoon.shop.
Contact Information
Email: Support@Supergoon.shop
Phone: 802-674-4909
Physical address: 17 E Main St, Wilmington, Vermont, 05363, United States